FAQ
Q.1. What are your shipping options?
We have 3 delivery options for our UK customers:
1. Standard Delivery: It takes 4 to 7 working days, FREE of charge
2. Expedited Delivery: It takes 2 - 3 working days with additional charges
3. Express Delivery: It takes 1 - 2 working days with additional charges.
Q.2. How long is the warranty for the phone?
Our TTfone mobile has a 1-year service warranty which covers you for manufacturer faults.
Q.3. How to register the TTfone mobile service warranty?
Kindly click below link and fill in the form to register the TTfone warranty. https://www.ttfone.com/pages/register
Q.4. How long can you return the mobile for a refund?
If you have simply changed your mind about any item ordered or may not suitable with the user and you wish to return it, we do have 30 days return policy. Once the item is posted will process your refund request accordingly. Please note top-up credit is not refundable.
Q.5. The appearance is simple, but is it easy to use?
Absolutely! With our intuitive layout, it takes no time at all to learn where things are, and the menus are laid out so that there isn’t a lot of clicking and searching for what you need.
Q.6. Who are these phones made for?
Everyone! Anyone can benefit from our simple and functional phones. The large buttons, audio feedback, and simple features are especially helpful for small children just learning to use a phone, people with visual or motor impairments, and the elderly.
Q.7. What is the SOS button on the back?
It’s a button that can be programmed to call whichever number or numbers you choose so that everyone you want to be notified in case of emergency gets a phone call. The people on the other end of the line then can hear everything going on. It also activates a loud alarm to draw attention from bystanders so they can assist until help arrives. The SOS button will also send out emergency text messages to inform others of a problem.
Q.8. Is there a way to lock the keypad?
The keypad is easily locked by either using the lock button located on the side of the phone. Or holding down the star key for 3 seconds, for the flip models simply close the flip.
Q.9. How long is the life of the phone’s battery without recharging?
The battery life of the TTfone range is listed on the specification, you will find they last much longer than normal mobile phones because they are so simple, they do not draw as much battery power.
Q.10. Is this phone considered safe?
Our phones have met all the necessary requirements established by the UK, and it has been determined that our mobile phones have less radiation than other mobile phones.
Q.11. Can this phone be hands free?
Absolutely! For some models, simply press the hands-free button once and for some you will have to press Options and select Hands-free.
This feature is helpful when driving, cooking, caring for children, or performing any other activity where your hands are not readily available. It is also helpful when you are trying to involve more people in the conversation.
Q.12. What is featured on the phone screen when not in use?
The date and time are shown when the phone is not being used, and if you press any button a backlight is activated so it can be seen even in poor lighting. This light will turn off after some time in order to save battery life.
Q.13. What comes with the phone?
The phone comes with a user manual, a battery, and a USB cable charger. Some of our models come with a desktop charger also.
Q.14. What sim card can I use in TTfone mobile phones?
Most of our mobile phones are unlocked, meaning, you can use any sim card that you want. But 2G compatible phones don't support Three, ID, and Smarty network.
Q.15. Can flip phones answer and end calls by flipping them open and close?
All flip phones have a flip answer feature where you can answer and end calls by flipping it open and close. However, 3G flip phones like TT950 and TT970 does not support a flip answer in WhatsApp calls.
Q.16. Do you have other languages other than English?
All TTfone mobile phones support English, Spanish, Italian, French, and German. Aside from the languages mentioned, some language features include Arabic, Polish, Dutch, Portuguese, Romanian, Indian, Turkish, Russian, and Polish depending on the mobile model.
Q.17. What TTfone phone model can use WhatsApp?
You can check on TT970, TT950, TT20, and TT240 as these phone models operate WhatsApp. However, the TT240 does not support WhatsApp video calling.
Q.18. How can I order TTfone mobile phones?
You can place an order through our official website (https://www.ttfone.com/). Fill up the shipping details including your contact information and address, the shipping method, and how you wanted to pay for your TTfone mobile phone, then click "Pay Now". You can also call us and place an order over the phone. Lastly, you can order through our brand partners like Amazon and eBay.
Q.19. How can I pay online?
You can pay using either your card (debit/credit), Amex card, PayPal, or Amazon pay.